Warranty and Return Policy

To ensure that the return process of the sold product is carried out properly, the customer must check the package in the presence of the cargo official at the time of delivery. If there is any breakage, damage, opening of the box, or crushing in the cargo package or packaging, the customer should file a report and initiate the return process without accepting the product. Returns claiming damage after the product has been accepted will not be accepted.
The return of sold products is only possible under the following conditions:
- In cases of incorrect shipments from our company and if the sold product has a manufacturing defect,
- If the sold product is damaged during transportation.
For the return process, you can contact us by sending a message from the contact section or by calling our phone numbers +90 (555) 887 25 27 / +90 (212) 609 30 80 (pbx).
The return of the purchased product must be completed within 7 days from the date of delivery.
The product to be returned must be in its original packaging, undamaged, and in a condition suitable for resale.
In returns resulting from customer errors, shipping costs are the responsibility of the customer, and products with unpaid shipping fees will not be accepted. However, if the product is found to be defective, return shipping costs will be covered by B2B.
For purchases made from the B2B address, returns of lighting and body parts will not be accepted unless the products are incorrect or defective.
If the product to be returned has been invoiced to the consumer, the two copies of the invoice sent with the products must be returned together. If it has been invoiced to a commercial enterprise, the return invoice to be issued must also be sent with the products to be returned.